Privacy Policy
LMS Agency
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
LMS Agency (“we,” “us,” or “our”) does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing, promotional, or other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept confidential.
1. Information We Collect
We collect the following types of information:
Personal Information
- Name, email address, phone number, and physical address.
- Payment information when you make a purchase or request a quote.
- Opt-in records and timestamps for communication channels, including SMS and email.
Non-Personal Information
- IP address, browser type, and device information.
- Website usage patterns and analytics.
- Cookies and similar technologies.
Customer Communication
- Records of inquiries and service requests.
- Appointment details and preferences.
- Service history and feedback.
2. How We Use Your Information
We use collected information for:
- Providing and improving our services.
- Processing transactions and payments.
- Communicating about inquiries, appointments, and promotions where permitted.
- Improving website functionality and user experience.
- Ensuring security and preventing fraud.
- Maintaining communication preferences and consent records.
3. SMS Messaging and Compliance
Text Message Program Terms and Conditions
By opting into our SMS messaging services, you agree to receive messages related to our services, including appointment reminders, customer support, and important updates, consistent with the consent you provide.
Opt-In and Consent
- Messages are sent only where the required consent has been obtained.
- We maintain records of opt-in actions.
- We comply with applicable laws and regulations.
Opt-Out Instructions
- You can cancel SMS notifications at any time by replying STOP.
- You will receive a final confirmation message where applicable.
- No further messages will be sent unless you re-opt in, except as permitted by law.
- Opt-out requests will be processed promptly.
Message Frequency and Content
- Message frequency varies based on your interactions with our business.
- Messages relate to the services or communications you have requested and consented to receive.
- Marketing messages are sent only with the appropriate marketing consent.
Help and Support
- Reply HELP for assistance.
- You can also contact us at lmsagency18@gmail.com.
- Customer support is available during regular business hours.
Carrier Information
- Standard message and data rates may apply.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers may include AT&T, Verizon, T-Mobile, Sprint, and other participating regional carriers.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors supporting services, such as customer service and message delivery, is permitted where necessary. Text messaging originator opt-in data and consent will not be shared with third parties for unrelated purposes.
We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.
4. Information Sharing and Disclosure
We do not sell, rent, or trade personal information.
Information may be shared with:
Service Providers
- Vendors supporting our operations, such as payment processing and appointment scheduling.
- SMS aggregators and providers solely as necessary to deliver messages you have consented to receive.
- Service providers subject to appropriate confidentiality and security obligations.
Legal Compliance
- Where required by law or legal process.
- To respond to valid law enforcement requests or protect our legal rights.
Business Transfers
- In connection with a merger, acquisition, or sale of assets, subject to applicable privacy obligations.
These categories exclude text messaging originator opt-in data and consent, which will not be shared with third parties for marketing or unrelated purposes.
5. Data Security
We maintain reasonable security measures, including:
- Encryption of sensitive data in transit and at rest where appropriate.
- Access controls and authentication mechanisms.
- Security assessments and updates.
- Employee training on data protection.
- Breach notification procedures as required by law.
- Backup and disaster recovery procedures.
No method of internet transmission or electronic storage is completely secure. We strive to protect personal information using commercially reasonable safeguards.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic and user behavior.
- Remember preferences.
- Improve website functionality.
- Measure the effectiveness of our services.
You may control cookies through your browser settings. Disabling cookies may limit certain website features.
7. Your Rights and Choices
Subject to applicable law, you may:
- Access, update, or request deletion of your personal information.
- Opt out of marketing emails using the unsubscribe link.
- Opt out of SMS messages by replying STOP.
- Request information about how your data is processed.
- Withdraw consent for future communications.
- Submit a complaint to the appropriate supervisory authority.
To exercise these rights, contact us using the information in Section 10.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies.
This Privacy Policy applies to information collected by LMS Agency.
9. Changes to This Privacy Policy
We may periodically update this Privacy Policy. The latest version, including its effective date, will be available on our website. Significant changes may be communicated by email or through a website notice.
10. Contact Us
If you have questions about this Privacy Policy or how your information is handled, contact us: